Privacy Policy
How Orirex Mall Global Ltd collects, uses and protects your personal data when you shop at nexuramart.com.
1. Who we are
This Privacy Policy explains how Orirex Mall Global Ltd ("we", "us", "our") handles personal data on nexuramart.com (the "Website"). Orirex Mall Global Ltd is the data controller for the data described here.
2. Personal data we collect
- Identity and contact data: name, email address, phone number, billing and delivery address.
- Order and transaction data: products purchased, order history, payment status and refund details. Card details are entered with our payment providers; we do not store full card numbers.
- Account data: username, password (stored in encrypted form), wishlist and saved preferences.
- Technical data: IP address, browser type, device information, pages visited and time on site, collected through cookies and similar technologies.
- Communications data: messages you send us and your marketing preferences.
3. How and why we use your data
| Purpose | Legal basis |
|---|---|
| Process and deliver your orders, handle payments, refunds and returns | Performance of a contract |
| Create and manage your account | Performance of a contract |
| Customer support and responding to enquiries | Performance of a contract / legitimate interests |
| Fraud prevention, security and site improvement | Legitimate interests |
| Accounting, tax and legal compliance | Legal obligation |
| Marketing emails and non-essential cookies | Consent (you can withdraw it at any time) |
4. Cookies
We use cookies and similar technologies to keep the Website working (for example your cart and login), to remember your currency and preferences, and, only if you consent, to analyse traffic and measure marketing.
You can change your cookie choices through our cookie banner or your browser settings. Blocking essential cookies may stop parts of the Website from working.
5. Who we share your data with
We do not sell your personal data. We share it only with service providers who help us run the store, and only as needed:
- Payment processors and fraud-prevention providers
- Couriers, postal services and fulfilment or supplier partners who deliver your order
- Website hosting, email and customer-support tools
- Analytics and advertising providers (only where you have consented)
- Professional advisers, regulators or authorities where required by law
6. International transfers
Some of our providers may be located outside your country. Where we transfer data internationally, we use appropriate safeguards such as adequacy decisions or standard contractual clauses.
7. How long we keep your data
We keep personal data only as long as necessary for the purposes above. Order and accounting records are generally kept for 6 years to meet legal requirements. Account data is kept until you ask us to delete it. Marketing data is kept until you unsubscribe.
8. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate data;
- request deletion of your data;
- restrict or object to certain processing;
- receive your data in a portable format;
- withdraw consent at any time, including unsubscribing from marketing.
To exercise these rights, email support@orirexmallglobal.nexuramart.com. We will respond within one month. You also have the right to complain to your data protection authority (in the UK, the Information Commissioner's Office at ico.org.uk).
9. Security
We use appropriate technical and organisational measures, including SSL/TLS encryption, to protect your data. No online system is completely secure, so please keep your account password confidential.
10. Children
The Website is not intended for children under 16, and we do not knowingly collect their data. If you believe a child has given us personal data, contact us and we will delete it.
11. Third-party links
The Website may link to other sites. We are not responsible for their content or privacy practices.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with the updated date at the top.
13. Contact us
Questions about this policy? Contact Orirex Mall Global Ltd at support@orirexmallglobal.nexuramart.com or by post at 60 Hartley Road, Luton, LU2 0HX, United Kingdom.